Frequently Asked Questions

Personal Mail

Effective July 28, 2019, the Pinal County Sheriff’s office will no longer accept personal mail.  All personal mail should be mailed to:
Inmate Full Name - Inmate ID
C/O Securus Digital Mail Center - Pinal County
P.O. Box 949
Lebanon, MO 65536

Guidelines

A return name and address must appear on the envelope. Failure to follow proper procedure will result in the mail being returned to the sender. The facility is not responsible for money orders sent to the wrong address but will make every attempt to obtain sent money order from the vendor facility.

All mail will be scanned into the system for incarcerated individuals to view on various kiosks and tablets. If you are sending pictures and would like them returned you must include a stamped, self-addressed envelope.

 Legal Mail

Legal mail, money orders, and publications directly from a publisher, distributor, or authorized retailer should still be addressed to:
Inmate Full Name - Inmate ID
C/O Pinal County Sheriff’s Office
P.O. Box 2610
Florence, AZ 85132

Guidelines

All Legal Mail is required to have a legible return address on the exterior of the mailed envelope in order to confirm the validity of the mail. If Legal Mail does not have a legible return address, it shall be subject to a necessary and appropriate search.

All incoming items will be screened and may be permitted for inmate mail including:

• Letters and drawings
• Money order/checks sent directly to Inmate Accounts
  • Checks have to be Cashier, Professional, State or Governmental
  • No personal checks allowed
• Up to ten 4 by 6-inch or smaller photographs
  • Pictures must not be pornographic or sexually explicit
  • Pictures containing any type of gang signs or related material shall also be denied)
• Postcards
• Publications directly from a publisher, distributor, or authorized retailer
  • Inmates/detainees are only allowed to accumulate and maintain three books and a bible in their cells at one time
• Legal mail pertaining to an inmate/detainee’s case or legal proceedings
  • Legal mail will not undergo the same screening as regular incoming mail
• Mail received with adhesives or All stamps shall be removed from all envelopes and papers
• Stickers or other adhesive items will not be allowed to reduce the defacement of county property

Mail

Mail in a money order or cashier's check made payable to the inmate with the inmate’s number. Address mail to:
Pinal County Jail
Inmate Name and Number
P.O. Box 2610
Florence, AZ 85132

TouchPay Inmate Account Funding

Commissary, Telephone, and Self-Bail - Funds are available within 24 hours.

Pay by:

• Phone: 866-232-1899
• Online via TouchPay
• Kiosk: Located in the jail lobby

A charge will appear on your credit card/checking statement as "Inmate Payment". The Inmate ID Number is required.

Pinal County Adult Detention Center - Facility Locator Number 285132

Payment Methods

• Use the Touch Pay Kiosk located in the Lobby
• Pay the Bail at the court jurisdiction (Justice Court, Superior Court)
• Use a Bail Bond Service
• Contact TouchPay by telephone at 866-232-1899 or access their TouchPay's website

After paying your deposit, please go to the admission window and confirm that the bail was paid.

Immigration Bonds

Immigration Bonds are not accepted at this facility. You must pay them at the Immigration Facility.

We need this to verify coverage. Some insurance companies may cover needed outside medical care such as hospitalization and/or specialty clinics.

No. The Sheriff's Office has a physician.

The records from the private physician can be obtained following the guidelines of the Health Insurance Portability and Accountability Act (HIPAA) to establish Continuity of Care.

The Sheriff's Office's Correctional Health Service is responsible for providing medical attention to the Pinal County Inmates. Pinal County has a moral and legal obligation to provide health care for those people whom it incarcerates.

The cost of medical care is an increasingly heavy burden on the financial resources of the county, and its taxpayers.

Sick calls can be and are abused by some inmates. It will do away with frivolous requests for medical attention per National Commission on Correctional Health Care in 2003.

Yes, we have a contract through Good News Jail and Ministries, which covers most religions. The inmates' religious leaders are also welcome to make use of the normal visitation hours if needed. Their visit will count as a regular visit.

Three meals are fed each day in the facility, with a calorie count of approximately 2,800 calories per day. Medical staff sees to any special needs of inmates including diabetes, allergies, low carb issues, low salt issues, and pregnancy needs.

The Pinal County Sheriff’s Office has launched a state-of-the-art web video visitation system known as Securus Technologies, Incorporated. Visitors are now able to conduct remote video visitation from; home, office, or remote location over the Internet. See the Visitation page for more information.

All visitors and vehicles are subject to search by Sheriff's Office personnel.

On-site visitation hours effective January 3rd, 2022 are Saturday through Thursday, 9 am to 4 pm, and should be scheduled 24 hours in advance.

For individuals to visit, a valid State issued photo ID is needed.

Yes, children may visit with their parent or legal guardian. Proof of guardianship is required.

Visitors must be of the legal age of 18 years old unless accompanied by a parent or legal guardian, proof of guardianship is required. A legally married spouse under the age of 18 may visit with proof of marriage.

Provided below is a list of Detention Center phone numbers:

• Administration: 520-866-5180 (Accessible 8 am to 5 pm, Monday through Friday only)
• Main Information: 855-355-0358
• Medical: 520-866-5085
• Property/Inmate Accounts: 520-866-5055 or 520-866-5079
• Inmate Phones: 888-288-9879
• Victims Rights: 520-866-5024 or 520-866-5089

Only verifiable emergency messages will be passed to your family members. Contact should be made with the on-duty supervisor. Please provide the following information:

• Name of the person calling
• Nature of the emergency
• Inmate name
• Name of the person the emergency involves and their relationship to the inmate
• Phone numbers
• Contact persons other than those calling (i.e. hospital, doctor, religious leader)

We do not permit items to be brought in while visiting; we ask that you limit your personal items to car keys and a valid state-issued identification card. Those visitors with infant children will be permitted, one bottle, one blanket, and one diaper. Other food and drink items are prohibited in the facility.

While it is impossible to cover all approved or unapproved clothing, common sense and good judgment should always be used.

Clothing that is revealing (i.e. low cut front, tank tops, tube tops, spaghetti straps, short shorts, see-through tops, and mini skirts) is not permitted.

We also restrict hats, sunglasses, purses, cell phones, along with all other electronic equipment.

No, the facility will not accept food at any time. Clothing items may only be brought in for an Inmate that is to appear for a Jury Trial. These should be arranged through the inmate's Attorney of Record. All items used for the trial must be picked up within 5 business days of the close of the trial.

A family member in custody may submit a form releasing property to a specific person. Property will be released once and only once. All items held with the exception of clothing and shoes must be released at this time. Once the form is received by the Property Room, the person specified is able to pick up the property 7 days a week (except holidays) from 9:30 am to 4:30 pm. The person picking up the property must be the person listed and provide a valid state-issued, picture ID to pick up the property. Persons should call the day before property pick up to ensure that all necessary paperwork has been completed.

COVID-19

During restrictions imposed by to COVID-19, it is highly recommended that you call ahead to Property staff to schedule your pick-up time. This will ensure that you are granted access to the lobby, and allow us to better serve you. Additionally, we do require all who enter the lobby to wear a face mask and follow CDC guidelines associated with COVID-19.

Complaints are first taken to the officer assigned for each shift. If the officer cannot satisfactorily solve the complaint, the Inmate will need to request to see a Supervisor. When a Supervisor cannot resolve the issue, the next step is to file a Grievance through the Grievance Procedure. Instructions on how to do this properly are placed on the bulletin boards in each Housing Unit. Complaints of a frivolous nature will not be accepted.

Disciplinary does not add more time unless they are charged criminally. If they do not follow rules within the facility they will lose privileges such as visitation, commissary, and possible segregation from other Inmates.

Due to security reasons, outside appointments are canceled and the jail medical provider reviews medical issues.

No inmate is denied medical care because of a record of non-payment or current inability to pay.

Releases can take up to 4 hours from the time the release paperwork is received from the court and/or the bond is posted.

Inmates are allowed to use the phones in their housing areas from 7 until 9:30 pm unless restrictions are put in place due to security reasons. All phone calls are through Securus Technologies Service. To contact Securus with questions call 800-844-6591. They provide a fast, secure, and convenient way to fund inmate accounts for commissary, telephone, and self bail. They can also contact you through the U.S. Postal Service.

TouchPay - Inmate Account Funding

• Commissary, Telephone, and Self-Bail
• Funds Available Within 24 Hours

Pay by:

• Phone: 866-232-1899
• Online via TouchPay
• Kiosk located in the Jail Lobby

A charge will appear on your credit card/checking statement as "Inmate Payment".

An Inmate ID Number is required.

Pinal County Adult Detention Center - Facility Locator Number 285132

Requirements

The Adult Detention Center will require the following information and or documentation from the sentenced party at least five days in advance of the commitment period before a Work Release agreement will be granted or have on their person on the date of remand by a Judge before a Work Release agreement will be granted (you must already be sentenced prior to meeting):

• Proof of a valid and current Driver’s License or State Issued Photo Identification
• Proof of a valid and current Driver’s License for the person who will transport the Sentenced Party to and from the place of employment
• Proof of current Automobile Insurance
• Proof of current Vehicle Registration
• Sentenced Party’s current residential address
• Copy of the Commitment Order granting Work or School eligibility
• Official letterhead from the employer identifying work schedule; business address; contact information for the immediate supervisor of the sentenced party
• Copy of recent pay stub
• Self Employed – copy of State of Arizona business license; business address - business must be separate from home address
• School – official letterhead from the educational institution identifying class schedule; physical address of the institution
• Participants will be charged a $15 processing fee for each day of participation in either a Work or School release program
• Participants sentenced outside the jurisdiction of Pinal County will be charged a onetime processing and booking fee of $193.86 and $15.00 for each subsequent day of participation in either a Work or School release program

Note: All Work or School releases are reviewed and approved or denied by the Pinal County Adult Detention Center Administration on a case-by-case basis.

Upon securing the required documentation, please call PCSO-ADC Support Services Monday through Friday from 7 am to 3 pm at 520-866-5001 and ask for the Work Release Coordinator, or email Support Services. We will schedule a meeting to review and verify your documentation. Please don’t email your documents; they must be originals only, brought with you to the required meeting at least 5 business days prior to your incarceration.

Non-Eligibility

A prisoner is not eligible for a prisoner work, community restitution work, and home detention program, or a continuous alcohol monitoring program if any of the following applies:

• After an independent review and determination of the jail's classification program, the prisoner is found by the sheriff to constitute a risk to either himself or other members of the community
• The prisoner has a past history of violent behavior
• The prisoner has been convicted of a serious offense as defined in section 13-706 or has been sentenced as a dangerous offender pursuant to section 13-704 or repetitive offender pursuant to section 13-703
• Jail time is being served as a result of a felony conviction
• The sentencing judge states at the time of the sentence that the prisoner may not be eligible for a prisoner work, community restitution work and home detention program or a continuous alcohol monitoring program
• The prisoner is sentenced to a county jail and is being held for another jurisdiction

Persons directed by the presiding court are to appear at the Pinal County Adult Detention Center on the date and prescribed time as set forth by the court order. Persons must have a valid form of identification and may not be under the influence of drugs or alcohol.