If you have received a text from Public Health regarding a positive COVID-19 test and would like to make sure it is trustworthy, please call 520-626-4160.
If You Received a Text from Pinal County Public Health
If you have tested positive for COVID-19, you likely have received a text from Pinal County Public Health Services District asking for your help in gathering information as part of our patient case investigation and contact tracing efforts along with information for you and your family.
This text message will contain a secure link to a survey to provide your information. If you have questions about the validity of the text you received, please call the toll-free statewide COVID-19 information hotline at 520-626-4160.
We understand that news about your positive diagnosis for COVID-19 may be concerning to you, and that you may be in the process of recovering from your illness. We are working as quickly as possible to talk to all people who test positive for COVID-19 and will be calling you (or your authorized representative) to answer any questions you may have.
To help accelerate our data collection process, we are gathering some initial information through the secure, confidential online form you received via text. The information you provide will help prepare our investigators for their follow-up call with you. The form includes questions about:
- Date of birth
- What symptoms you are experiencing (if any) and how severe they are
- What underlying medical conditions you have (if any)
- Best contact information to reach you
- Your preferred language for when Public Health contacts you
The form should take less than 10 minutes to complete. Information shared will be kept confidential and will not be shared outside of Public Health.
Once you submit the form, a public health staff member will call you within a few days to follow up on your responses and gather additional information. We look forward to talking with you and encourage you to write down any questions or concerns you may have in preparation for our interview.
For questions specific to your specific health or health conditions you have, we encourage you to reach out to your healthcare provider or call our information/text verification line at 520-626-4160.
- If you have not had a COVID-19 test recently and received a text regarding this form, please disregard the message.
- If you receive a text stating it is from Public Health that asks for any personal information not related to your COVID-19 symptoms, please disregard it.
- Your test results should be communicated to you by the provider's office or testing site where your test was performed.
- Mobile phone numbers for text alerts are obtained through laboratory reports provided to Public Health. If you do not receive a text message, but recently tested positive for COVID-19, you will still be contacted by Public Health for an interview. All cases of COVID-19 (tested positive with a PCR or antigen test) are contacted by Public Health staff as part of the case investigation and contact tracing process.
- If your COVID-19 test comes back negative, Public Health will NOT contact you since there is no need to open a case investigation. You will not receive a text or a phone call about your negative test results from Public Health.
Securing Your Information
Encrypted websites make the information you enter online secure. You can verify a web page is encrypted by looking for a padlock in the address bar where you see the name of the link. The link you received from Pinal County Public Health is encrypted, making it as secure as when you bank online. Rest assured, the information you enter as part of the online questionnaire is safe and confidential.
What to Do Next
The following is information and guidance provided by Public Health.
Steps to take after testing POSITIVE for COVID-19:
- Remain in isolation inside your home. "Socially distance" yourself from others by remaining at least 6 feet away. Remain inside your home for 10 days after symptom onset OR 24 hours after symptoms resolve (whichever time is longer). Pinal County Public Health will help you understand when you no longer need to remain in isolation. This will depend on the length of symptoms and the infectious period.
- Wash your hands often. Use soap and water to clean your hands. Use hand sanitizer if soap and water are not available, hand sanitizer can kill Coronavirus germs.
- Sneeze and cough into a tissue. Wash or sanitize your hands afterward. If no tissue is available, cough into your elbow.
- Frequently sanitize high-contact areas within your home (e.g., Door knobs, faucets, toilet handle, etc.).
- Wear a mask. You should not leave your home for the amount of time recommended by Public Health. If you must leave your home for any reason or amount of time, wear a face mask. You do not need to wear a mask inside your home.
Please share information with close contacts who may have been exposed while you were infected with COVID-19 to help reduce the spread of illness in our community.
- Thank you!